Simola Spa Policy • Please would you arrive 15 minutes prior to your appointment. • Credit Card number is required at time of booking • 5 hours advance notice is required for cancellations or rescheduling, after which 50% of the treatment/s will be charged for • Late arrivals will have their treatment times reduced accordingly • Prices are subject to change without notice • Cellphones to be turned off on arrival • Management and staff are not liable for loss or damage of personal property. Please leave valuables at home • Treatments and Packages are non refundable, non-transferable & may not be exchanged for other treatments. Gift Vouchers available (valid 3 months) • Gift Vouchers will not be exchanged for cash. • No person under the age of 16 is permitted in Spa & Gym area(s) • 50% deposit is required for any booking made for 3 or more people and any day packages.